About Us — Pro Wheelz
Our Story

About Pro Wheelz

Pro Wheelz is a toy car storefront with its roots in Pukhrayan. We stock RC cars, die-cast collectibles, and hobby-grade builds, and every product on this site is real stock we can actually ship — no filler listings, no fake "coming soon" tiles.

Our Promise

What We Actually Stand For

Real Stock, Always

If it's listed on this site, we can ship it. No filler listings, no fake "coming soon" tiles — what you see is what we actually have.

Support, For Real

Questions about a product, an order, or a defect? Reach us directly by phone, WhatsApp, or email — a real person replies.

Fair, Upfront Pricing

Prices shown include GST. Shipping is free. No surprise charges appear at checkout.

Need Answers?

Frequently Asked Questions

Who is Pro Wheelz?

Pro Wheelz is a toy car storefront with its roots in Pukhrayan, stocking RC cars, die-cast collectibles, and hobby-grade builds. Every product listed is real stock we can ship.

How long does shipping take?

We dispatch orders within 24–48 hours of payment confirmation. Delivery times vary by location, but most orders arrive within 3–7 working days. Shipping is free on all orders.

Can I cancel my order?

Yes, you can cancel your order before it's dispatched. Once dispatched, cancellation isn't possible, but you can request a return/exchange after delivery (with a video of you opening the box). Once your return is verified and approved, your refund is initiated to your original payment method — it may take 5–7 working days to reflect, depending on your bank or payment provider.

What's your return & exchange policy?

We accept returns/exchanges for damaged, defective, or missing items within 3 days of delivery. To process your request smoothly, please share a video of you opening the box — this helps us verify and resolve it faster. We don't accept returns for change of mind. See our Refund Policy for full details.

Do you offer Cash on Delivery?

Not currently — we accept prepaid orders only, processed securely through Razorpay.

How can I get support or ask about a product?

Call or WhatsApp us at +91 88748 88868, or email info@prowheelz.co.in. We're happy to help you pick the right product or sort out an order issue.

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