Change of mind
We do not accept returns or offer refunds for change of mind. Please review the product details, specifications, and photos carefully before placing your order.

Damaged, defective, or missing items
We accept returns or exchanges for items that arrive damaged, defective, or with parts missing, subject to the following:

• You must report the issue within 3 days of delivery.
• Contact us at info@prowheelz.co.in or +91 88748 88868, and share a video of you opening the box. This helps us verify the issue quickly and process your request without back-and-forth.
• Claims reported after 3 days, or without unboxing video proof, may not be eligible for replacement, exchange, or refund.

What happens next
Once we verify the issue from your video, we'll arrange a replacement, exchange, or refund. If a refund is approved, it will be initiated to your original payment method and may take 5–7 working days to reflect, depending on your bank or payment provider.

Order cancellation
You can cancel your order any time before it has been dispatched. Once dispatched, cancellation isn't possible — but you can request a return/exchange after delivery following the process above.

Color variation
Some products (noted on their product page) ship in an assortment of colors. Receiving a different color than shown in the photo is not considered a defect.